GEICO, State Farm among honorees for digital experience

Corporate Insight (CI) has announced the winners of its 2022 Monitor Awards, a program that evaluates and recognizes high-quality digital tools and practices offered by property and casualty, life and annuity firms. Gold medalists include Ladder, State Farm, GEICO, and Lincoln Financial Group. The program annually awards gold, silver, and bronze awards to firms that CI believes offer the best tools and features. The CI is publicly shared by the gold medal winners in each category for recognition.

“Throughout 2022, insurance companies have dedicated more resources to their mobile apps and account holder websites,” said Justin Suter, head of research at Corporate Insight, in a press release. “Our surveys show that account holders with mobile apps are more likely to be satisfied as firms in our coverage group focus on significant pre-login payment options, enhanced mobile app functionality, and improved transaction options for account holders.”

Insurers in each category go through a selection process using data from CI Comparative Analysis of P&C Insurance Monitor Experience a service for evaluating firms’ digital tools and features of their websites or mobile applications. Through these assessments, CI determines the strengths and weaknesses of surebets digital capabilities and then makes recommendations to insurers on areas for improvement. Firms can use this information to set goals for their digital innovations and compare features and functions or improve the digital user experience. This process then allows CI to rank across the firm’s platforms and award awards to those with the best digital capabilities.

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